What is the "Slow down on errors" setting?
Features & Capabilities
What is the "Slow down on errors" setting?
Features & Capabilities
"Slow down on errors" is a switch in Refresh Settings that doubles the wait between refreshes each time Amazon Relay answers a refresh with an error, up to 30 seconds, and drops back to your normal delay once a refresh succeeds. Since version 12.1 it is on by default.
What it does, step by step
Say your refresh delay is 1.5 seconds and Amazon starts answering with errors because the board is busy.
- First error: the next refresh waits 3 seconds.
- Second error in a row: 6 seconds.
- Third: 12 seconds. Fourth: 24 seconds.
- The wait never passes 30 seconds, however many errors follow.
- The first refresh that succeeds puts the delay back at 1.5 seconds.
The switch changes one thing: the wait between refreshes. Booking still follows your Booking Strategy, and your Load filters still decide which loads count.
Why it is on by default
Amazon throttles a browser that refreshes the load board too fast. Refreshing at the same pace through the errors keeps the throttle on. Backing off gives the board a moment, and the booker returns to full speed on its own as soon as a refresh gets through. Version 11.11 added the switch, off by default. Version 12.1 turned it on for everyone; if you had turned it off before that update, the booker kept your choice.
Settings that work with it
- Refresh delay: 2 to 3 seconds is the recommended range. At 500 milliseconds or faster the Delay caption turns red, because Amazon throttles at those speeds.
- Human-like mode: varies each wait by up to 30 percent so the refreshes do not land on a fixed beat. How it works.
- Add a 10-15 sec delay every N refreshes: a longer pause after the number of refreshes you pick. Details.
- One refresh at a time: while the booker runs it turns off Relay's own auto-refresh switch, so your delay is the only timer on the board.
Leave it on. A refresh that Amazon answers with an error finds no loads, so a faster pace through the errors gains you nothing. While the board answers as it should, the switch does nothing at all; the delay grows only after an error.
If errors keep coming: raise the refresh delay a step and turn on "Human-like mode". If the board shows no loads at all, read the extension isn't finding any loads.
More about features & capabilities
- What is Smart Refresher Mode (FREE tier)?
- What is 'Auto Operations' mode?
- How does 'Stop on New Loads' mode work?
- How does 'Stop on Payout Change' mode work?
- What is Fast Confirm (AUTO CONFIRM)?
- How do Load filters work?
Last updated September 17, 2026. See what changed in the changes history.
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