How does Relay Assistant (Auto-Negotiation) work?

How to turn it on

1. Open Settings and tick Relay Assistant.
2. Type your request in the request field. Example: "Need higher rate due to bad weather conditions like heavy rains, traffic congestion on ghat roads, toll increases, or driver salary increases due to driver shortage."
3. Press Start. Changes to the request apply as you make them, with no separate Save button, and the switch stays on across reloads.

What the booker does when the chat appears

• Spots the Relay Assistant button on the page and pauses booking so the two do not fight over the board.
• Clicks the button to open the chat and sends your request.
• Adds the initial payout to the Assistant's latest reply so you can compare offers.
• Pastes the same request into the chat input without sending it, so you can send it again with one click.
• Plays the "Relay Assistant chat" sound when the Assistant appears (you choose the sound in Sounds).

The Haggle card (since 12.20)

A card appears in the chat, right above the box you type in, with the facts a negotiation needs: Posted, the rate the load was listed at; Gain, how much more Amazon has offered so far; and Pickup, how soon the pickup is. Send counter sends the next counter of your plan and names it on the button, the Start at amount first: the booker writes a short message from the load's own facts, the distance, the stops, the pickup time and the lane's costs. Write it, I send puts the message in the chat box for you to edit first. Folded, the card keeps two lines, the numbers with the pickup, then the status with Send and Start haggle, and the next chat opens it the same way. No two counters read alike: the opener, two reasons and the ask are drawn from lists, the reasons from a list you own. Reasons, a window opened from Settings or from the card, shows the ten built-in lines (fuel, tolls, driver pay, the empty run, stops, distance, a close pickup) and lets you edit them, delete them and add your own; a line can use the load's facts as placeholders such as {distance}, {stops} or {pickup}, and a line whose fact the load does not have is skipped. Each reason is used once per chat before any repeats.

Start haggle does the rounds for you. Press it on the card and, while it runs, the button reads Stop haggle with a spinner. Switch on Auto haggle for me in the quick panel or Settings and the booker haggles in every chat it opens: its first counter is the request, so the Auto Request text is off meanwhile. A chat you open yourself never haggles on its own. The booker counters once per answer, from Start at down to Floor, both percentages above the posted rate (15 and 5 to begin with, up to four counters by default and six at most). The card shows the amounts for each load and lets you change them for that chat. Type anything in the chat yourself and it steps back at once. An old chat that comes back after a page reload keeps the rate it reached: the card counts it as Amazon's current offer.

A deal is yours to book. The booker never presses Book for a haggled rate: when Amazon's offer reaches your floor, the card shows Deal, a toast names the offer, the "Haggle deal" sound plays, a cash register's ka-ching (set it to keep ringing in Sounds), and the chat waits for you to press Book or AUTO CONFIRM. When the rounds run out without a deal, "Haggle without a deal" plays instead.

Book from inside the chat with AUTO CONFIRM

Since version 12.11 the chat's own Book button gets an AUTO CONFIRM button when Fast Confirm is on, with the same checks as in the side panel. The booking is pinned to the load the assistant is about, so a click books that load and no other. Once the Assistant offers a payout you like, click AUTO CONFIRM and the booker presses Amazon's Book and Confirm for you. See Fast Confirm.

Load filters reach the assistant

The assistant opens loads in order, and since version 12.11 the booker knows which load is next. When that load is one your Load filters reject, the booker leaves the assistant button alone and keeps booking. A short notice above the Relay Assistant button on the quick panel says why, so you know the reason.

Should the assistant still open a load your filters skip, the booker sends it no request, closes the chat when it can and carries on. Your facility, place, equipment and payout rules hold inside the chat the same as on the board; each group has an "Also apply to the Relay Assistant" switch. Max Stops and Stem Time apply to booking only, so the Assistant does not check them.